FAQ
What may I bring to the concert?
Please see Grounds and Policies for this information.
Where is parking located and what time do lots open?
For Pop and Rock concerts the following applies: Gate & Parking times vary for Live Nation events. See individual event listing for specific information.
There is additional parking available in the Saratoga Spa State Park, there is a fee for this parking.
For Classical events:
The main parking lot is located off Route 50 and is open from dawn to the end of the event. Gates open 1 1/2 hours before show time. There is additional parking available in the Saratoga Spa State Park.
Where can I buy tickets?
Tickets are available at the SPAC Box Office (in the spring), all Ticketmaster outlets (for a list of locations call the box office at 518.587.3330), Ticketmaster phone charge at 518.476.1000 or on-line at livenation.com or ticketmaster.com.
Where is Will Call?
Will Call is located off of the Route 50 parking lot at the Main Box Office ONLY. We suggest you arrive at Will Call 1-2 hours prior to the show to avoid long lines. Please bring the original credit card used to purchase the tickets and a valid ID.
Is it wrong to purchase tickets through a "ticket scalper" or "ticket broker"?
Saratoga Performing Arts Center cautions against guests buying tickets from non-accredited ticket sources. Many guests that have purchased tickets from brokers or scalpers find themselves in possession of counterfeit tickets at inflated prices. This is especially true on sold out shows. A counterfeit ticket will not gain access to the concert event.
Where is Section 40?
That is the Orchestra Pit area in front of the stage.
What happens if it rains?
All shows will go on rain or shine. No refunds will be given in the event of rain.
What concessions are available at SPAC?
Aramark provides concessions for all events. Items include, pizza, hamburgers, french fries, hot dogs and beverages. Beer is normally sold at all events (for pop/rock concerts everyone will be proofed so be sure to bring your id). Other alcoholic beverages are available at classical events.
Are children admitted free to all events?
Children 2 years old or younger are admitted for free to all events. For our classical programming (ballet and orchestra) children aged 12 or younger are admitted onto the lawn for free when accompanied by an adult with a paid lawn ticket thanks to our generous sponsor this year, Southwest Airlines. Please check livenation.com for the details of the Live Nation Kids in Free Concert Series and www.spac.org for children's discounts for classical performances.
Where can I make arrangements for my special medical needs?
There is a team of Emergency Medical Technicians who are available to assist guests with special medical needs. If someone has a medical condition that requires syringes or special medical attention, they should alert the SPAC staff on arrival who will notify SPAC medical to discuss your needs. Due to crowd size, handicap carts are not available during pop/rock concerts.
Are the video screens always used on the lawn?
The video screens are a wonderful addition to the lawn concert experience. However, sometimes artists ask that these screens not be used for a specific event. While not common, it does happen from time to time. The screens are not used for pavilion only shows.
How do I get to meet the artist?
Contrary to what most people think, you cannot buy a backstage pass. Backstage passes, if available, are usually awarded through promotional contests and events.
In 2008, we have a special promotion called, "Ballet Behind the Curtain" featured on select ballet performance nights.
An Amphitheatre ticket holder and a guest will win immediate backstage access for a very special sneak peak of the ballet world as soon as the curtain falls. A rare opportunity! Winners will be notified the night of performance in person by one of our volunteer ushers. Ticket holders will be escorted backstage as soon as the performance ends. Check out the Website's calendar for nights when we are allowed to have "Ballet Behind the Curtain" promotions.
For classical events, if there is someone you would like to meet or get a musician or dancer's autograph after the performance has finished you may come and wait at the backstage door with other fans.
Why should I buy tickets in advance?
You avoid long lines and have the opportunity for the best possible seat location is to purchase tickets as soon as an event goes on sale. Many programs sell out. By becoming a member of SPAC one of your benefits (for classical events) is having the ability to purchase tickets early, at a discount.
Where can I stay while visiting the area?
For more information on where to stay (including campsites) and where to dine while in Saratoga Springs please visit saratoga.org
Are there Group Sales available for concerts?
For more information on Pop/Rock Concert group sales, visit livenation.com. For more information on Classical Event group sales, please visit our websites Group Sales page.
Is there special parking that I can purchase?
For Pop/Rock Concerts: Premier Parking offers patrons a reserved parking spot in the main Route 50 parking lot. A limited number of spaces are available so we recommend purchasing tickets prior to the day of the event. Premier Parking can be purchased on the Live Nation - Saratoga website by visiting livenation.com, at the SPAC Box Office, all Ticketmaster outlets, Ticketmaster Phone Charge or on ticketmaster.com. Any orders placed through Charge by Phone must be completed ten (10) days before the show in order to receive the Premier Parking Pass in the mail prior to the show date. Patrons will receive a ticket similar to their show ticket that must be presented to the Premier Parking attendants on the night of the show to gain admittance. Depending on availability, parking may be purchased on the night of the engagement.
For Classical Events:
By becoming a member of SPAC at the Patron level or higher one of your benefits is having the ability to park in our Patron's Lot which is located on the backside of SPAC.
SPAC Box Office Opens on May 11, 2008 at Noon.